Bret Zanotelli
[email protected] • github.com/bigzano • About Me
IT Systems Administrator and MSP Engineer with 5+ years of end-to-end support experience across MSP and help desk environments. Skilled in Windows and macOS administration, Microsoft 365 / Azure (Entra ID), endpoint security, networking, and PowerShell automation across multi-client SMB environments. U.S. Navy veteran with a zero-error-tolerance background in safety-critical operations.
Skills
- Operating Systems: Windows Server, Windows 10/11, macOS, Ubuntu / Linux, VM management
- Cloud & Identity: Microsoft 365, Azure / Entra ID, Active Directory, Group Policy, MDM / Intune, Conditional Access, MFA
- Networking: pfSense, TCP/IP, DNS, DHCP, VLANs, DKIM / DMARC / SPF, network troubleshooting
- Security & Backup: Bitdefender GravityZone, Veeam Backup & Replication, Datto, BCDR
- MSP Tooling: ConnectWise Manage, ScreenConnect, Citrix
- Languages & Scripting: PowerShell, Python, Bash, SQL, Golang
Experience
IT Consultant — Praece Consulting, Auburn, WA (2022–2025)
Delivered remote and onsite support for ~20 SMB clients totaling 100–200 end users and 200–400+ managed endpoints across Windows and macOS environments.
- Administered Windows servers and desktops, including patch management, Active Directory, Group Policy, and routine maintenance
- Managed Microsoft 365 tenants via Azure / Entra ID, including user provisioning, licensing, and service configuration
- Configured and maintained DNS, DKIM, DMARC, and SPF records to enforce email security and deliverability across client domains
- Developed a PowerShell script — adopted team-wide — to audit MFA enrollment and authentication methods across client M365 tenants
- Deployed and configured pfSense firewalls from scratch, including static IP, firewall rules, and VLAN segmentation
- Managed endpoint security via Bitdefender GravityZone, including agent deployment, policy configuration, and incident response
- Executed backup and recovery using Veeam Backup & Replication to ensure business continuity
- Administered SSO and federated identity via Azure / Entra ID, troubleshooting authentication failures and Conditional Access conflicts
- Supported cloud migrations, MDM / Intune enrollment, virtualization, and end-user training
Security Officer — American Corporate Security, Pacific, WA (2021–2022)
Provided access control and physical security for commercial facilities, maintaining detailed incident logs and supporting safe site operations.
IT Support Desk Technician — Avaunt Technologies, Puyallup, WA (2020–2021)
Remote technical support for business clients across applications and systems in an SMB-focused help desk environment.
- Resolved end-user issues using remote desktop tools (Citrix), reducing downtime and maintaining consistent service levels
- Assisted with domain administration, user account management, and network troubleshooting
- Configured and troubleshot IP phones to support client business communication systems
Certifications
- ITIL 4 Foundation — IT Service Management
Projects
- Armory Bot — Full-featured Discord server management and entertainment bot serving a community of ~2,000 users. Built with Python (discord.py), Vue.js, and PostgreSQL. Moderation, automod, logging, utility commands, and custom RPG mechanics. Invite me!
- Asteroids Clone — Python-based arcade game using PyGame. Repo
Education
- BS in Information Technology — Western Governors University (2026 – Present)
- AAS in Information Technology — Tacoma Community College (2018–2020), GPA 3.6
Military Service
Aviation Ordnanceman (AO) — United States Navy (2012–2017)
Honorably discharged.
- Maintained and operated weapons systems for 10 F/A-18E Super Hornet aircraft, performing safety-critical inspections, diagnostics, and ordnance handling
- Developed precision troubleshooting discipline and strict adherence to technical documentation and safety procedures in a zero-error-tolerance environment
- Responsible for beginning and end-of-shift ordnance inventory; assisted with instruction of junior sailors for advancement exams